Return Policy

Return Policy

Thank you for shopping with The Rug Concierge! In the unlikely event that you don’t fall in love with your purchase, we are here to help. Whether you encountered a logistic issue or it just doesn’t look how you thought it would, we will take it off of your hands.

Your order can be returned if shipped out within 30 days of order placement. Please make sure the rug is still in its original condition. The refund will be processed as soon as we receive it back.

Feel free to use the carrier of your choice. We do not cover return shipping costs as initial shipping is free of charge. Please hold onto the original packaging to make the process easier on you.

As a company that revolves around our customers, we insist that you find the right rug. Please reach out to info@rugconcierge.com to have our designer send you a few new recommendations. We will stop at nothing to help you find the Perfect rug.

We appreciate your business and aim to make the return process as smooth as possible for you. The Rug Concierge team remains at your disposal for any further questions