- shipping for rugs is FREE to all addresses within the continental United States
- We have partnered with FedEx Standard Ground, to ensure you receive your order within 6-8 business days.
- We will provide you with tracking details of your order you can track with Fedex.
- *Offer valid only for orders shipping the continental United States. Additionally, any rug over 12′ x 15′ in size and over 150 lbs in weight are not eligible for Free Shipping.
- 30 days return policy
- No restocking fees
- If the rug is damaged at delivery, please inform us immediately.
How to return a rug
- email us at firstname.lastname@example.org
- Or call us at (320) 322-9287
- Returns cannot be accepted unless authorization is given by therugconcierge.com
- Customers are responsible for paying return shipping costs.
- For Doorstep Pickup Service there is an additional $10 fee.