Terms & Conditions


  • shipping for rugs is FREE to all addresses within the continental United States
  • We have partnered with FedEx Standard Ground, to ensure you receive your order within 6-8 business days.
  • We will provide you with tracking details of your order you can track with Fedex.
  • *Offer valid only for orders shipping the continental United States. Additionally, any rug over 12′ x 15′ in size and over 150 lbs in weight are not eligible for Free Shipping.

Return Policy

  • 30 days return policy
  • No restocking fees
  • If the rug is damaged at delivery, please inform us immediately.

How to return a rug

  • email us at support@therugconcierge.com
  • Or call us at (320) 322-9287
  • Returns cannot be accepted unless authorization is given by therugconcierge.com
  • Customers are responsible for paying return shipping costs.
  • For Doorstep Pickup Service there is an additional $10 fee.